Legal
Privacy Policy
At Pim, we take the handling of your personal information seriously. This policy explains what we collect, why we collect it, and how we keep it safe — written plainly so it is easy to follow.
Last updated: 12 May 2025 · Effective: 12 May 2025
1. Introduction
Pim Watch Repair & Restoration ("Pim", "we", "our") operates from 203 Ratchaprarop Road, Ratchathewi, Bangkok 10400, Thailand. We are the data controller for any personal information you share with us through this website or in person.
This Privacy Policy applies to all information collected via our website at pimthx.info, by telephone, or through email correspondence. By using our services or submitting a contact form, you acknowledge that your information will be handled as described here.
Questions about this policy are always welcome at [email protected].
2. Data We Collect
We only collect information that is genuinely needed to provide our watch repair and restoration services.
Information you provide directly
- Full name
- Email address
- Phone number (optional)
- Message or service enquiry details
Information collected automatically
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on site
- Referring website address
- IP address (anonymised where possible)
Legal basis for processing
- Consent — for optional cookies and marketing communications
- Legitimate interest — for website analytics and security
- Contract performance — when you book a service or send an enquiry
Retention periods
Contact enquiries are retained for up to 24 months. Service records (relating to watch repairs) are kept for up to 5 years for warranty and quality reference purposes. Analytics data is retained in aggregated, anonymised form and does not expire.
3. How We Use Your Data
- Responding to your service enquiries and questions
- Arranging and tracking watch repair or restoration work
- Sending service updates or appointment reminders (where requested)
- Improving the usability and content of our website
- Complying with legal obligations under Thai law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with trusted service providers (such as email hosting or website hosting providers) who are contractually obligated to keep it confidential and use it solely to support our operations.
4. Data Protection Measures
- Data transferred between your browser and our server is encrypted via TLS/HTTPS
- Access to stored personal data is limited to staff who need it to carry out their work
- Our systems are monitored for unusual access patterns
- In the unlikely event of a data breach, we will notify affected individuals and relevant authorities without undue delay, as required by applicable law
Despite these measures, no internet transmission is entirely risk-free. We encourage you to contact us by phone for particularly sensitive matters.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection principles, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where it is no longer needed.
Right to Object
Object to processing based on legitimate interests.
Right to Portability
Receive your data in a structured, commonly used format.
Withdraw Consent
Withdraw consent for optional data processing at any time.
To exercise any of these rights, please write to us at [email protected]. We aim to respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
7. Third-Party Links
Our website may contain links to external websites for your reference. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and recommend reading their policies before sharing any personal information.
8. Children's Privacy
Our services and this website are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.
9. Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last updated" date at the top of this page will change. We encourage you to review this page periodically. Continued use of our services after a policy change constitutes acceptance of the revised terms.
10. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out:
Pim Watch Repair & Restoration
203 Ratchaprarop Road, Ratchathewi, Bangkok 10400